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How to respond to upset student?


Expectation of students in Graduate vs. Undergraduate STEM classesWhat to do if a class is taught by unengaged prof, untalented TAs, unpredictable exams and unfocused study material?Is it fair to offer students a last-minute extension to finish a test?How to deal with failing a student?How to deal with a very weak student?I used a solution that I happened to already have on my laptop on an exam. Did I cheat?Other students report that a student faked illness and asked classmates about the final exam before taking a makeup. Is it academic dishonesty?Only one student answered an exam question - and I strongly suspect he cheatedIs it unreasonable to change the rules of a quiz/exam one week in advance?How to study better when underprepared for grad level theory course













9















My finals were held recently. Due to some timetabling issues, I had to organize for some students to take the finals early, but still within finals week. The dates were mutually agreed.



One of these early final takers was very upset when I stopped them writing at the 2 hours and ten minutes mark after starting (for a 2 hour exam). After they gave me their paper, they looked very upset and stomped out of the room.



They performed poorly on the exam but eked out a D overall for the class.



The fastest student in the class finished in about 45 minutes; the majority were done by 90 minutes. I don't usually set time-critical midterms or finals.



When the student was upset, I didn't respond at the time nor did I follow-up with them afterwards via email or in person.



Should I have done anything more? If so, what?



I believe that college should be about more than just grades, and wanted to give the feedback to this student that their behavior was extremely unprofessional.










share|improve this question

















  • 3





    Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

    – Federico Poloni
    9 hours ago












  • @FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

    – Peter K.
    8 hours ago






  • 9





    Having given them 10 minutes extra is more than generous...

    – Solar Mike
    8 hours ago






  • 15





    I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

    – xLeitix
    8 hours ago






  • 3





    Maybe the student was mad with him/herself. Not your fault in any case

    – henning
    6 hours ago















9















My finals were held recently. Due to some timetabling issues, I had to organize for some students to take the finals early, but still within finals week. The dates were mutually agreed.



One of these early final takers was very upset when I stopped them writing at the 2 hours and ten minutes mark after starting (for a 2 hour exam). After they gave me their paper, they looked very upset and stomped out of the room.



They performed poorly on the exam but eked out a D overall for the class.



The fastest student in the class finished in about 45 minutes; the majority were done by 90 minutes. I don't usually set time-critical midterms or finals.



When the student was upset, I didn't respond at the time nor did I follow-up with them afterwards via email or in person.



Should I have done anything more? If so, what?



I believe that college should be about more than just grades, and wanted to give the feedback to this student that their behavior was extremely unprofessional.










share|improve this question

















  • 3





    Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

    – Federico Poloni
    9 hours ago












  • @FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

    – Peter K.
    8 hours ago






  • 9





    Having given them 10 minutes extra is more than generous...

    – Solar Mike
    8 hours ago






  • 15





    I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

    – xLeitix
    8 hours ago






  • 3





    Maybe the student was mad with him/herself. Not your fault in any case

    – henning
    6 hours ago













9












9








9








My finals were held recently. Due to some timetabling issues, I had to organize for some students to take the finals early, but still within finals week. The dates were mutually agreed.



One of these early final takers was very upset when I stopped them writing at the 2 hours and ten minutes mark after starting (for a 2 hour exam). After they gave me their paper, they looked very upset and stomped out of the room.



They performed poorly on the exam but eked out a D overall for the class.



The fastest student in the class finished in about 45 minutes; the majority were done by 90 minutes. I don't usually set time-critical midterms or finals.



When the student was upset, I didn't respond at the time nor did I follow-up with them afterwards via email or in person.



Should I have done anything more? If so, what?



I believe that college should be about more than just grades, and wanted to give the feedback to this student that their behavior was extremely unprofessional.










share|improve this question














My finals were held recently. Due to some timetabling issues, I had to organize for some students to take the finals early, but still within finals week. The dates were mutually agreed.



One of these early final takers was very upset when I stopped them writing at the 2 hours and ten minutes mark after starting (for a 2 hour exam). After they gave me their paper, they looked very upset and stomped out of the room.



They performed poorly on the exam but eked out a D overall for the class.



The fastest student in the class finished in about 45 minutes; the majority were done by 90 minutes. I don't usually set time-critical midterms or finals.



When the student was upset, I didn't respond at the time nor did I follow-up with them afterwards via email or in person.



Should I have done anything more? If so, what?



I believe that college should be about more than just grades, and wanted to give the feedback to this student that their behavior was extremely unprofessional.







students exams feedback






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked 9 hours ago









Peter K.Peter K.

2,9481421




2,9481421







  • 3





    Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

    – Federico Poloni
    9 hours ago












  • @FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

    – Peter K.
    8 hours ago






  • 9





    Having given them 10 minutes extra is more than generous...

    – Solar Mike
    8 hours ago






  • 15





    I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

    – xLeitix
    8 hours ago






  • 3





    Maybe the student was mad with him/herself. Not your fault in any case

    – henning
    6 hours ago












  • 3





    Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

    – Federico Poloni
    9 hours ago












  • @FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

    – Peter K.
    8 hours ago






  • 9





    Having given them 10 minutes extra is more than generous...

    – Solar Mike
    8 hours ago






  • 15





    I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

    – xLeitix
    8 hours ago






  • 3





    Maybe the student was mad with him/herself. Not your fault in any case

    – henning
    6 hours ago







3




3





Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

– Federico Poloni
9 hours ago






Define "upset"? What did they do in practice? Were they disrespectful to you? Visibly annoyed?

– Federico Poloni
9 hours ago














@FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

– Peter K.
8 hours ago





@FedericoPoloni : Visibly annoyed, and stomped out of the exam room. Not much was said.

– Peter K.
8 hours ago




9




9





Having given them 10 minutes extra is more than generous...

– Solar Mike
8 hours ago





Having given them 10 minutes extra is more than generous...

– Solar Mike
8 hours ago




15




15





I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

– xLeitix
8 hours ago





I have to say, I don't even find leaving the room without saying much after a very bad exam result particularly unprofessional. Assuming that they were in fact mad or disappointed about the exam, what more can you ask for? Should they have been happy about doing really poorly?

– xLeitix
8 hours ago




3




3





Maybe the student was mad with him/herself. Not your fault in any case

– henning
6 hours ago





Maybe the student was mad with him/herself. Not your fault in any case

– henning
6 hours ago










4 Answers
4






active

oldest

votes


















17














I would not intervene unless I felt the student was at risk of harming themselves or others.



As you say, college is about more than grades, learning how to handle failure is part of life.



Moreover it’s not unlikely that their performance on the final was the icing on the cake: they had a bad day/week and were upset about all of it plus the final.



Unless you’re willing to allow them to retake the exam (which is probably a bad idea unless they offer a good reason), reaching out to them and telling them they should deal better with exams will likely annoy them and demotivate them further.






share|improve this answer






























    9














    It may well be that the student was upset due to frustration with their own performance and had nothing to do with you or with being cut off. Their actions may not reflect unprofessional behavior as much as just immaturity. Frustration often boils over into anger and the anger is often misplaced. You may have experienced this yourself, actually.



    I don't think you need to be proactive here, though it is fine if you want to be. But your best response is to just listen, even if it is to a rant. If you think that some encouragement is needed you could give that, as well as offering to give suggestions on how to do better in such courses.



    But you can leave the next move to them, I think.






    share|improve this answer






























      3














      Students get upset all the time and the best way is to let it happen. Unless there is something statistically wrong with your exam - i.e. everybody gets a really low mark - there is really nothing to be said or done: there's no reason to believe this is not habitual on the part of the student.



      What can be done on your part is keep all records relating to the change in scheduling, if you have such records.






      share|improve this answer






























        3














        It is normal for exams to have time limits.



        It is also normal for exams to be stressful for students, and thus I would not worry much about a minor lack of professionalism in this context.






        share|improve this answer























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          4 Answers
          4






          active

          oldest

          votes








          4 Answers
          4






          active

          oldest

          votes









          active

          oldest

          votes






          active

          oldest

          votes









          17














          I would not intervene unless I felt the student was at risk of harming themselves or others.



          As you say, college is about more than grades, learning how to handle failure is part of life.



          Moreover it’s not unlikely that their performance on the final was the icing on the cake: they had a bad day/week and were upset about all of it plus the final.



          Unless you’re willing to allow them to retake the exam (which is probably a bad idea unless they offer a good reason), reaching out to them and telling them they should deal better with exams will likely annoy them and demotivate them further.






          share|improve this answer



























            17














            I would not intervene unless I felt the student was at risk of harming themselves or others.



            As you say, college is about more than grades, learning how to handle failure is part of life.



            Moreover it’s not unlikely that their performance on the final was the icing on the cake: they had a bad day/week and were upset about all of it plus the final.



            Unless you’re willing to allow them to retake the exam (which is probably a bad idea unless they offer a good reason), reaching out to them and telling them they should deal better with exams will likely annoy them and demotivate them further.






            share|improve this answer

























              17












              17








              17







              I would not intervene unless I felt the student was at risk of harming themselves or others.



              As you say, college is about more than grades, learning how to handle failure is part of life.



              Moreover it’s not unlikely that their performance on the final was the icing on the cake: they had a bad day/week and were upset about all of it plus the final.



              Unless you’re willing to allow them to retake the exam (which is probably a bad idea unless they offer a good reason), reaching out to them and telling them they should deal better with exams will likely annoy them and demotivate them further.






              share|improve this answer













              I would not intervene unless I felt the student was at risk of harming themselves or others.



              As you say, college is about more than grades, learning how to handle failure is part of life.



              Moreover it’s not unlikely that their performance on the final was the icing on the cake: they had a bad day/week and were upset about all of it plus the final.



              Unless you’re willing to allow them to retake the exam (which is probably a bad idea unless they offer a good reason), reaching out to them and telling them they should deal better with exams will likely annoy them and demotivate them further.







              share|improve this answer












              share|improve this answer



              share|improve this answer










              answered 8 hours ago









              SparkSpark

              4,0872422




              4,0872422





















                  9














                  It may well be that the student was upset due to frustration with their own performance and had nothing to do with you or with being cut off. Their actions may not reflect unprofessional behavior as much as just immaturity. Frustration often boils over into anger and the anger is often misplaced. You may have experienced this yourself, actually.



                  I don't think you need to be proactive here, though it is fine if you want to be. But your best response is to just listen, even if it is to a rant. If you think that some encouragement is needed you could give that, as well as offering to give suggestions on how to do better in such courses.



                  But you can leave the next move to them, I think.






                  share|improve this answer



























                    9














                    It may well be that the student was upset due to frustration with their own performance and had nothing to do with you or with being cut off. Their actions may not reflect unprofessional behavior as much as just immaturity. Frustration often boils over into anger and the anger is often misplaced. You may have experienced this yourself, actually.



                    I don't think you need to be proactive here, though it is fine if you want to be. But your best response is to just listen, even if it is to a rant. If you think that some encouragement is needed you could give that, as well as offering to give suggestions on how to do better in such courses.



                    But you can leave the next move to them, I think.






                    share|improve this answer

























                      9












                      9








                      9







                      It may well be that the student was upset due to frustration with their own performance and had nothing to do with you or with being cut off. Their actions may not reflect unprofessional behavior as much as just immaturity. Frustration often boils over into anger and the anger is often misplaced. You may have experienced this yourself, actually.



                      I don't think you need to be proactive here, though it is fine if you want to be. But your best response is to just listen, even if it is to a rant. If you think that some encouragement is needed you could give that, as well as offering to give suggestions on how to do better in such courses.



                      But you can leave the next move to them, I think.






                      share|improve this answer













                      It may well be that the student was upset due to frustration with their own performance and had nothing to do with you or with being cut off. Their actions may not reflect unprofessional behavior as much as just immaturity. Frustration often boils over into anger and the anger is often misplaced. You may have experienced this yourself, actually.



                      I don't think you need to be proactive here, though it is fine if you want to be. But your best response is to just listen, even if it is to a rant. If you think that some encouragement is needed you could give that, as well as offering to give suggestions on how to do better in such courses.



                      But you can leave the next move to them, I think.







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered 8 hours ago









                      BuffyBuffy

                      64.3k18197303




                      64.3k18197303





















                          3














                          Students get upset all the time and the best way is to let it happen. Unless there is something statistically wrong with your exam - i.e. everybody gets a really low mark - there is really nothing to be said or done: there's no reason to believe this is not habitual on the part of the student.



                          What can be done on your part is keep all records relating to the change in scheduling, if you have such records.






                          share|improve this answer



























                            3














                            Students get upset all the time and the best way is to let it happen. Unless there is something statistically wrong with your exam - i.e. everybody gets a really low mark - there is really nothing to be said or done: there's no reason to believe this is not habitual on the part of the student.



                            What can be done on your part is keep all records relating to the change in scheduling, if you have such records.






                            share|improve this answer

























                              3












                              3








                              3







                              Students get upset all the time and the best way is to let it happen. Unless there is something statistically wrong with your exam - i.e. everybody gets a really low mark - there is really nothing to be said or done: there's no reason to believe this is not habitual on the part of the student.



                              What can be done on your part is keep all records relating to the change in scheduling, if you have such records.






                              share|improve this answer













                              Students get upset all the time and the best way is to let it happen. Unless there is something statistically wrong with your exam - i.e. everybody gets a really low mark - there is really nothing to be said or done: there's no reason to believe this is not habitual on the part of the student.



                              What can be done on your part is keep all records relating to the change in scheduling, if you have such records.







                              share|improve this answer












                              share|improve this answer



                              share|improve this answer










                              answered 7 hours ago









                              ZeroTheHeroZeroTheHero

                              1,851114




                              1,851114





















                                  3














                                  It is normal for exams to have time limits.



                                  It is also normal for exams to be stressful for students, and thus I would not worry much about a minor lack of professionalism in this context.






                                  share|improve this answer



























                                    3














                                    It is normal for exams to have time limits.



                                    It is also normal for exams to be stressful for students, and thus I would not worry much about a minor lack of professionalism in this context.






                                    share|improve this answer

























                                      3












                                      3








                                      3







                                      It is normal for exams to have time limits.



                                      It is also normal for exams to be stressful for students, and thus I would not worry much about a minor lack of professionalism in this context.






                                      share|improve this answer













                                      It is normal for exams to have time limits.



                                      It is also normal for exams to be stressful for students, and thus I would not worry much about a minor lack of professionalism in this context.







                                      share|improve this answer












                                      share|improve this answer



                                      share|improve this answer










                                      answered 6 hours ago









                                      FlytoFlyto

                                      4,8751335




                                      4,8751335



























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